In three short words: I hate it! As someone who uses a desktop computer (PC or Mac) rather than mobile, tablet, or laptop, the latest Chase website design almost made me cry. Perhaps I actually did whimper a bit. It was just so hard to use. Not only do I find it user unfriendly, but I have some physical issues, and this design is especially tough for me to navigate.
Let me add that I worked for many years in web-based application development. And one of my specialties was usability (user-friendly site “navigation”). So facing a website that I use frequently and finding the new design more frustrating than helpful was especially upsetting.